Refund policy

At UrbanSivyati, we strive and put our best efforts into making you fall in love with what you wear. If you are entirely not satisfied with any purchase, our team is here to help you get the perfect style.

Return & Exchange Window

In case of an exchange, the customer has to pay INR 150 (non-refundable) for the pickup of the previous product and delivery of the new one. This price is applicable only for exchanges and not for defective or incomplete deliveries.

Items can be returned or exchanged only if the request is raised within 3 days from the date of delivery.
Requests raised after this period will unfortunately not be accepted.

Eligibility Criteria

To be eligible for a return or exchange, the following conditions must be met:

Unused & Unwashed: The item should be unworn and unwashed, and in its original condition.
Original Tags & Packaging: All original tags, brand labels, and packaging material should be intact.
Order Confirmation/Invoice: Order confirmation or the invoice is required.

Exchange Process

Exchange orders are placed once the return is picked up and confirmed.

As we have limited availability, your item for exchange may not be available. In such cases, our team will contact you with the best available alternative options.

How to Initiate an Exchange/Return Request

Visit our website or contact us at urbansivyati@gmail.com with your Order ID, reason for exchange, and photos of the item (if defective/damaged).

Our team will review the request within 24–48 hours.
Once approved, the reverse pickup will be arranged.
If the reverse pickup is not available at your PIN code, you may self-ship the product to our address.

Refund Policy

Our aim is to make the refund policy hassle-free and provide a clear procedure.

Returns will be refunded in the form of Store Credit/Gift Card, which is redeemable within 3 months of issuing.
Store Credit will be issued once the product is picked up and confirmed.
The value of the redeemable credit will be equal to the product's sale price.

Source/Account Refund

Direct refunds to the original account or payment method will be made only in the following cases:

Received a defective or damaged product.
Incorrect size or item is dispatched from our end.
Package was lost in transit.
Purchases made through Store Credit/Gift Card are not eligible for return or exchange.
Orders are eligible for only one return.
Refunds may take 8–12 business days.

Processing Time

Return Delivery to Our Warehouse: 5–7 business days.
Quality Check: Once the product is returned, it goes through a quality check within 24 hours.
After Quality Check: The Store Credit or refund will be processed within 3–5 business days.